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FAQ
 
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Have you any questions? Listed below are answers to questions you have asked us.
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Once you contact us on the phone or on the web to request information for one of our services we will provide you with a free eligibility assessment which will determine the most appropriate visa for you. The assessment will include preliminary information on the visa conditions and how you meet the eligibility requirements. Once you agree to use our service we will process your visa application through to completion. Our service covers the checking of your documents and personal details for correctness before we lodge your application with the relevant Government/Embassy. In the event that we spot any missing information/documents from your application we will follow up by giving you a phone call or sending you an email to request the necessary details.

Thousands of customers choose Visa First to organise their working holiday visas every year because:

  • We make getting the visa you need fast and hassle-free.
  • We provide a free initial assessment on the process.
  • We developed the unique online visa status engine which allows you to check the status of your visa 24/7. Check your status now.
  • We're visa experts and have organised over 130,000 visas for people like you.
  • We have a price and service promise to you to ensure a low cost effective service.
  • We offer a step-by-step consultation as we do the visa.
  • We provide an end-to-end service from assessment, through gathering and processing the documents till visa grant.
  • We have local offices supporting the visa process.

We don't just do visas; we sort out everything you'll need overseas - from accommodation, bank accounts, airport pick up, jobs advice and much more.




If you are in Ireland:

Tourist visa, standard processing - €105
Tourist visa, express processing - €135
Business visa, standard processing - €135
Business visa, express processing - €165

If you are in the United Kingdom:

Tourist visa, standard processing - £265 (excl postage to UK)
Tourist visa, express processing - £285 (excl postage to UK)

Business visa, standard processing - £295 (excl postage to UK)
Business visa, express processing - £320 (excl postage to UK)

*Please note, Embassy fee is set by the Embassies themselves and Visa First has no control over it. Usually, the Embassy fee varies according to embassy, applicant’s nationality, type and duration of visa. The prices given here consist of Visa First handling fee and embassy fee. They are for one person, inclusive of VAT and are an estimate only. Please note that, additional fees may apply. These are dependant on the way you want to receive your passport, exchange rate changes, changes in the Embassy fees etc. In the event that in your case an additional fee is due we will contact you to organize the payment in the most convenient way for you.


Tourist:
  1. Original passport valid for at least 6 months with at least 2 blank visa pages. There should be no Israeli stamps in the passport
    • UK residence permit for non-British nationals
  2. Completed and signed visa application form in BLACK ink
    • Have the telex number from the registered Iranian tour operator handwritten in black ink on the top right
  3. 2 recent passport size photographs, glued on the application form
    • Female applicants must observe the Islamic dress code (Hejab)
  4. Special authorization in the form of a reference number issued by the Foreign Ministry in Tehran
    • A copy of the telex number of authorisation obtained by a registered Iranian tour operator. The telex number once obtained must be handwritten in black ink on the top right of the applicant's visa form. The Iranian tour operator must then fax the authorisation to the Embassy in London on: 0044 207 938 1615. The Embassy will reject telex numbers issued more than three months prior to submission. Processing time begins only once the telex has arrived internally at the Embassy from the Ministry of Foreign Affairs.


Business:
  1. Original passport valid for at least 6 months with at least 2 blank visa pages. There should be no Israeli stamps in the passport
    • UK residence permit for non-British nationals
  2. Completed and signed visa application form in BLACK ink
    • Have the telex number from the registered Iranian tour operator handwritten in black ink on the top right
  3. 2 recent passport size photographs, glued on the application form
    • Female applicants must observe the Islamic dress code (Hejab)
  4. Special authorization in the form of a reference number issued by the Foreign Ministry in Tehran
    • A copy of the Ministry of Foreign Affairs approved invitation/telex number. To obtain this the inviting company must present a letter of invitation to the Ministry of Foreign Affairs in Tehran for approval. Once authorised, the inviting company will be provided with an approved telex number, which must be handwritten in black ink on the top right of the applicant's visa form. The inviting company must then fax the authorisation to the Embassy in London on: 0044 207 938 1615.
  5. Business letter from current employer stating the purpose of the visit and the duration of the stay



Up to 30 days with option to extend for up to 3 months.


The standard processing time from Ireland is 5 working days and the urgent processing is 2 working days.

The standard processing time UK is 10 working days and the urgent processing is 5 working days.


At Visa First we do everything we can to make sure you receive the best possible service. If you feel that we have not achieved this goal we have set up a complaints handling process:

Complaints Process:
  1. Where an official complaint is received by Visa First, the company will record the nature of the complaint and issue an acknowledgement email to the client within 5 business days of receiving the complaint. The acknowledgement will provide the client with the contact name who is responsible for dealing with the complaint. The official complaint must be made by email (you may also write, although this will slow down the process), and confirm that the client wishes to enter this process. Please email your complaint to complaints@visafirst.com
  2. Visa First will investigate the complaint as swiftly as possible and where applicable, the complainant will receive a regular written update on the progress of the investigation at intervals of not more than 20 business days.
  3. Visa First will try to resolve the complaint within 40 business days of having received the complaint. If the complaint cannot be resolved within 40 business days, the Firm will write to the complainant notifying them of the anticipated timeframe for the conclusion of the investigation.
  4. Within 5 business days of the conclusion of the investigation of the complaint, Visa First will issue a resolution letter detailing the outcome of the investigation. This letter will include, if applicable, an explanation of the terms of any offer that the company is prepared to make in settlement of the complaint.



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